Privacy Policy
At True North (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information: Name, email address, phone number, postal address, etc.
Technical Data: IP address, browser type and version, time zone setting, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.
We collect this information when you:
Fill out a contact form or request a quote
Subscribe to our newsletter
Use or view our website via your browser’s cookies
2. How We Use Your Information
We use your personal data for the following purposes:
To provide and maintain our services
To respond to your inquiries or requests
To send marketing communications (if you have opted in)
To improve our website and user experience
To comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted service providers who assist us in operating our website and services, provided they agree to keep your information confidential.
We may also disclose your information:
To comply with legal obligations
To protect and defend our rights or property
To protect the safety of our users or the public
4. Cookies
Our website uses cookies to enhance user experience. Cookies are small files placed on your device that help us analyze web traffic and improve our services. You can choose to accept or decline cookies through your browser settings.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Data Protection Rights
Under the UK GDPR and other applicable laws, you have rights including:
The right to access, update or delete your personal data
The right to object to or restrict processing
The right to data portability
The right to withdraw consent at any time (where applicable)
To exercise these rights, please contact us at [your email address].
7. Security
We take appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.